Refund & Return Policy
Last updated: July 17, 2026
We want you to be confident in your purchase. Standard subscription orders may be submitted for refund review within 60 days after access or delivery begins, subject to the eligibility terms below and any rights that cannot be limited by law.
Our 60-day satisfaction period
For a digital subscription, the 60-day period starts when access is activated. For a print subscription, it starts when the first issue is received. If an activation or delivery notice is sent but you do not actually receive the service, contact us so we can correct the issue; the notice alone does not shorten your request window. Please provide your order number or other proof of purchase.
An eligible order that has not been activated, delivered, or otherwise used may receive a full refund. If access has started, print issues have been delivered, or another meaningful benefit has already been provided, we may issue a prorated refund for the unused portion instead, unless applicable law requires a different result.
How to request a refund
- Email support@north-line.org from the address used for your order.
- Include your order number and briefly identify the subscription or delivery you need help with. A reason is helpful but is not required for a standard satisfaction request.
- Wait for confirmation while we verify activation, delivery, and the unused portion of the subscription, when applicable.
Activation, delivery, damage, and order errors
Contact us promptly if digital access does not arrive, print delivery is missing or damaged, or you receive the wrong product. We will verify the order and work with the publisher or delivery provider to correct the problem. If a reasonable correction is not available, we will offer an appropriate refund or other remedy.
Changes and replacement subscriptions
If you want a different term or subscription, contact us as soon as possible. We may be able to change an order before activation. Once fulfillment has begun, the clearest route is usually to complete an approved refund and place a separate order for the replacement subscription.
Fixed terms and requests that may not qualify
Current Northline plans are one-time purchases for the term shown at checkout and do not automatically renew. A completed or expired subscription term has no unused portion to refund. We may also decline claims involving fraud, abuse, duplicate recovery, or a purchase made outside this site. These limits do not remove a remedy for access that was not supplied, an incorrect order, or any right that cannot lawfully be waived.
Regional cancellation rights
Customers in the European Economic Area, United Kingdom, and certain other locations may have a statutory cooling-off or cancellation right, including a 14-day period in some cases. Our 60-day satisfaction period is offered in addition to those rights. Nothing in this policy limits a mandatory right available where you live.
Refund timing
We will notify you after reviewing the request. Approved refunds are sent to the original payment method, generally within 10 business days. Your bank or card provider may need additional time to post the credit. If 15 business days have passed since we approved the refund and it has not appeared, please contact us so we can investigate.
Questions
For help with a return, refund, exchange, or delivery issue, email support@north-line.org and include your order number whenever possible.